Priority 1

Interim Management - IT Consultancy - Project & Program Management

 

IT Consultancy

Most IT departments try to keep their internal customer happy but they seldom succeed. The reason is in adequate expectation management.Consultancy

Managing the expectation of your customers, users and management, is easier said then done as it implies that you know what they want and just as important...what the IT department can provide. Priority 1 supports organizations in getting a clear picture of the current situation (a baseline), create an improvement plan and implement it.

To create a base line, an improvement plan and the implementation of the plan we provide the following services:

  • Operational audit
    • Systems & applications
    • Support processes
    • Management processes
    • Procedures
    • Skills required and present
  • IT Operational & Business requirements alignment study
  • Improvement and implementation plan
  • Evaluation

    • The following subjects should be part of the improvement plan:

  • Maturity check, where are we and where do we want to be?
  • Are we working with the right procedures and are our processes controlled?
  • What can we learn from ITIL or other frameworks?
  • Are we in control of the department budget and cost allocation methods?
  • Can we report on what we do?
  • People.

    • We can also advise on questions with regard to in- or outsourcing, hosting, team development or looking at a specific issue like IT finance.